Privacy Policy

1. Who we are

VanCoustic GmbH ("VanCoustic", "we", "us") operates vancoustic.ch. For privacy questions, contact info@vancoustic.ch.

Our office is located in Wangen SZ, Switzerland. General inquiries may also be sent to office@vancoustic.ch.

2. Data we collect

We may process personal data when you:

• Submit the contact or partner form (name, email, phone, project details, and message content)
• Email us directly at the addresses published on this site
• Browse the website (technical logs such as IP address, browser type, and pages visited)

We do not require an account to browse the site. The contact form does not use marketing cookies.

3. Why we use your data

We process personal data to:

• Respond to project inquiries, quotes, and partner applications
• Provide product information, samples, and specification support
• Maintain site security and improve how the website performs
• Comply with legal obligations where applicable

We do not use form data for marketing unless you give explicit consent.

4. Legal basis

Under the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP), we rely on:

• Consent when you voluntarily submit a form
• Legitimate interest to answer your request and operate our business
• Legal obligation when retention or disclosure is required by law

5. Storage, retention, and security

We treat personal data confidentially and:

• Retain form submissions only as long as needed for your request or legal obligations
• Limit access to authorized personnel and service providers who support the website
• Do not sell personal data to third parties

If data is processed outside Switzerland or the EU/EEA, appropriate safeguards (such as Standard Contractual Clauses) are applied where required.

6. Your rights

You may request to:

• Access, correct, or delete your personal data
• Withdraw consent where processing is consent-based
• Object to or restrict certain processing
• Lodge a complaint with your local data protection authority

Contact info@vancoustic.ch to exercise your rights.

7. Cookies and analytics

Essential cookies may be used to deliver the site securely. If analytics or additional cookies are introduced, this policy will be updated.

Form submissions are handled through our static site hosting provider as configured for vancoustic.ch.

8. Related documents

Data collected specifically through the contact form is also described in our contact form terms.